Tideland earns an ACSI® 2023 Customer Satisfaction Award

*Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

Tideland is honored to have earned a 2023 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results.

Members were asked to rate their overall satisfaction with Tideland, how well we lived up to their expectations, and how well we measured up to their ideal electric utility experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.

Tideland’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2023 ACSI Energy Utility Study. This Award is a testament to our ongoing efforts to provide the best possible member experience.

The 2023 Customer Satisfaction Award affirms that Tideland’s hard work has been noticed by our members. We are grateful for our members and will continue to strive for excellence through constant dedication to improvement.

• 2024 Member Satisfaction Survey Begins in July

Tideland’s 2024 member satisfaction survey will begin July 1. There are two components of the survey: one conducted online and the other by phone.

Online surveys will be distributed by Bellomy Research using an email invitation that includes a link to the survey and a unique ID code. When you click the survey link, please type in the unique ID number provided in the invitation. Both the email invitation and the survey itself are branded with Tideland’s logo.

Residential member telephone interviews will be made primarily during weeknights from 5:30 pm to 8:30 pm. Weekend calls will be limited to Saturday only. We do not permit calls on Sundays or holidays. Bellomy Research uses the words “Opinion Counts” as their Caller ID code.

We hope you will participate if contacted. Your input helps shape our daily practices and long range planning.